Microsoft Social Engagement

Microsoft Social Engagement is a powerful social tool that helps you to connect with your customers, prospects and partners on social media including Twitter, Facebook, Instagram, Blogs, Boards, Forums, Videos, news syndication and custom sources via RSS.

With the Social Listening, Social Engagement, Intelligent Social capabilities, you gain deep social insights and sentiment about your business, brand, products and services. Microsoft's unique sentiment analysis helps marketing professional to evaluate keywords in posts to determine whether they are positive, negative, or neutral. It detects social posts and routes them as cases or leads into CRM.

Connect with your customer

Microsoft Social Engagement enables your sales teams, customer service agents to interact with customers via social media channels including Facebook, Twitter, YouTube, LinkedIn, etc. For example, you can acquire video posts and comments on YouTube channels directly from Microsoft Social Engagement.

Prompt response to the market and your customer

The post and trend alert function automatically delivers an email to you within a few hours if any new posts or trend match your selected filter. It helps you to discover new trends and engage your customer more effectively.

Effective acquire prospects

Sales teams can reach out to prospects on social media channel easily. They can build credibility and source new leads via social selling.

Microsoft Social Engagement - Social Listening

ACW Group