Huge demand across financial services, telecommunications, manufacturing and retail in Hong Kong for cloud business applications to deliver operational flexibility
Dublin & Hong Kong - 9th April 2020 - Solgari, the provider of the Dynamics 365 All-Channel Solution, and ACW Solutions, the Microsoft Gold Partner, today announce their partnership in Hong Kong and China.
As a premium tier member of Microsoft's Business Applications ISV Connect Program, Solgari delivers the Dynamics 365 All-Channel Communications Solution which is used by companies in 40 countries with demanding, secure, multi-channel needs, who are looking to increase efficiency, meet all related compliance requirements, and to delight customers who wish to engage on their preferred communications channel.
ACW Solutions is a leading provider of Microsoft Dynamics 365 Customer Engagement solutions in Hong Kong and China, working closely with the regional Microsoft Business Applications sales team. Founded close to 34 years ago, ACW Solutions is at the forefront of delivering Microsoft cloud business application solutions into the increasing demand from local corporates seeking flexibility and digitization across all sales and support operation.
Solgari, ACW Solutions and Microsoft, in partnership, are delivering the following customer outcomes to companies on the Dynamics 365 All-Channel Solution:
♦ Available anywhere your users have a device connected to the internet, simply login to Dynamics 365 and start using the D365 All-Channel Communications Solution, facilitating home and remote working.
♦ Transformed customer experience by enabling customers to communicate with the business on the channel of the customer's choice- chat, SMS, voice, video, social media and WeChat.
♦ Automatic compliance around financial services and privacy regulations such as credit card payments under PCI DSS, which is hugely relevant in the retail industry.
♦ Record and archive all customer conversations, instant search and retrieval-providing a single data view of all the customer conversations.
♦ Simple pricing per user per month model vs alternative of using multiple disjointed vendor solutions.
Danny Yeung at ACW Solutions, said "in the current emergency, companies are moving rapidly towards cloud solutions that power remote working and operational flexibility for all sales and support activities. We have seen immediate demand for Solgari's solution from D365 and other customers requiring anywhere, anytime communications across their sales & support staff."
Paul Mulvenna, Head of Asia Pacific at Solgari added, "we partner with the leading regional Dynamics 365 partners and we have agreed a joint plan with ACW Solutions, to target Hong Kong and China as part of our global Microsoft partnership. The demand for cloud-based solutions has accelerated during the COVID-19 emergency, driving businesses towards huge operational change."
About ACW Solutions
ACW Solutions Limited provides comprehensive and the best of breed information technology solutions including Enterprise Resource Planning (ERP), Retail Management, Human Resource Management, Business Process Management (BPM/ Workflow), Business Intelligence (BI) to cater different client's requirements. Our clients include enterprises from Multi-national Corporation to small and medium business in the Greater China Region. Providing strategic solutions to improve effectiveness, productivity as well as competitive power to clients is the mission of our company.ACW Solutions Contacts
Danny Yeung-Sales Director
Solgari is a Premium Tier Microsoft Business Applications ISV partner, providing a Full Stack Cloud Communications and Contact Centre solution for Dynamics 365 customers. Our Dynamics 365 All-Channel Communications Solution is used by companies in 40 countries to date with demanding, secure, multi-channel needs, who are looking to increase efficiency, meet all related compliance requirements, and to delight customers who wish to engage on their preferred communications channel.
If you are interested in the customer outcomes from using these type of cloud software solutions, please review this 2 minute video Dynamics 365 All-Channel Solution.
Paul Mulvenna-Head of Asia Pacific
HK: +852 3008 5699