Microsoft Dynamics 365 for Customer Service provides a robust portal for self-service and peer-to-peer community support, it empowers agents to speed resolution and provide differentiated levels of support. Agent can engage customer across web, social, chat, email, mobile and phone, including customer self-service and social care.
By using the machine learning and advanced analytics capabilities, agents can manage cases faster.
You can use real-time and historical records to deliver more personalized service with the powerful CRM system.
Microsoft Dynamics 365 for Customer Service provides agents with a 360-degree view of the customer and helps them to make the accurate decision.
ACW Distribution (HK) Limited is a Value-Added Distribution corporation for leading Enterprise Solutions in the Asia-Pacific region since 1986. We create IT solutions by integrating the "Best-of-Breed" products in the market and delivering them to the end user via an extensive network of trained and certified channel partners in the region.
ACW Solutions Limited provides comprehensive and the best of breed information technology solutions including Enterprise Resource Planning (ERP), Retail Management, Human Resource Management, Business Process Management (BPM/ Workflow), Business Intelligence (BI) to cater different client's requirements. Our clients include enterprises from Multi-national Corporation to small and medium business in the Greater China Region. Providing strategic solutions to improve effectiveness, productivity as well as competitive power to clients is the mission of our company.
Contact details of ACW Group are available here.