Plan / Monitor / Control
>The Project Manager will perform a leading role in the services we delivered. He conducts periodic reviews for the project and performs tasks like:-

• Coordinate activities to resolve any issues that holding up tasks
• Update the project plan
• Prepare status reports

This ensures that the implementation is running smoothly within time and budgets.

We strongly advocate ERP and CRM training to corporations who tend to perceive it just as another IT product. These trainings include:-

• Key-Users or Train-the-Trainer training
• Project Team Training
• System Administration and Development Training

Our consultants will study and advise your training needs for each specific project.

Business Process Reengineering / Application Development

To provide these services, we have well-experienced application consultants and technical consultants. Our application consultants, with extensive experience, will deliver business consultancy, system process design and system configuration suggestion when the project starts. They interview executives and produce relevant recommendations in business process improvement. On the other hand, technical consultants assist design of business structure, choosing of tools and customization. They are also responsible for data conversion and tailoring training.

As we have conducted a lot successful project in the past, we share with you the secrets and tips for your benefits.

Helpdesk Supporting Service - Telephone / Fax / E-mail

We strive to provide reliable and speedy service to our customers who need on-going local support from us.

• We provide technical support remotely every time, on time. Our service response time ranges from 30 minutes to 4 hours
• Helpdesk provides local language support, as well as access to local resources and business know how. English support is also available
• When a problem is reported to the customer hotline, support staff will check whether on-site investigation or remote access should be provided in order to solve the problem properly